Privacy policy

Overview
Venz Market operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). Venz Market is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

1. Personal information we collect or process
“Personal information” means information that identifies, or can reasonably be linked to, you or another person. It does not include information collected anonymously or de-identified so that it cannot identify you. Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information, including inferences drawn from it:

  • Contact details: your name, address, billing address, shipping address, phone number and email address.
  • Financial information: credit card, debit card and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information: your username, password, security questions, preferences and settings.
  • Transaction information: items you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your past transactions.
  • Communications with us: information you include when you contact us, for example in a customer support request or a business quote request.
  • Device information: information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information: how and when you interact with and navigate the Services.

2. Sources of personal information
We may collect personal information from the following sources:

  • Directly from you: when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services: from your device when you use our Services or visit our website, including through cookies and similar technologies.
  • From our service providers: when we engage them to enable certain technology, or when they collect or process personal information on our behalf.
  • From our partners or other third parties.

3. How we use your personal information
Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

  • Provide, tailor and improve the Services: to perform our contract with you, process payments, fulfill orders, remember your preferences, send account notifications, process purchases, returns and exchanges, create and manage your account, arrange shipping, enable reviews, and recommend products related to your purchases.
  • Marketing and advertising: to send marketing and promotional communications by email, text message or postal mail, and to show you online ads on the Services or other websites, including ads based on items you have purchased or added to your cart.
  • Security and fraud prevention: to authenticate your account, provide a secure payment and shopping experience, detect and act on possible fraudulent, illegal, unsafe or malicious activity, and protect public safety. If you register an account, you are responsible for keeping your credentials safe, and we strongly recommend that you do not share them with anyone.
  • Communicating with you: to provide customer support, respond to you and maintain our business relationship with you.
  • Legal reasons: to comply with applicable law or valid legal process, including requests from law enforcement or government agencies; to take part in civil discovery, litigation or other legal proceedings; and to enforce or investigate potential violations of our terms or policies.

4. How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

  • Service providers: Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.
  • Business and marketing partners: to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. These partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share your information for targeted advertising (see section 9).
  • With your direction or consent: for example, to ship your products, or when you use social media widgets or login integrations.
  • Our affiliates: or other companies within our corporate group.
  • Business transactions and legal obligations: in connection with a merger, bankruptcy or similar transaction; to respond to subpoenas, search warrants and similar requests; to enforce our terms or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

5. Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit through the Services is shared with Shopify and with third parties that may be located in countries other than where you live. To help protect, grow and improve our business, we also use certain Shopify enhanced features that combine data from your interactions with our store, with other merchants and with Shopify. For these features, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights. To learn more about how Shopify uses your personal information and the rights you may have, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal at https://privacy.shopify.com/en.

6. Third-party websites and links
The Services may link to websites or online platforms operated by third parties. If you follow those links, please review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of those sites, or for the accuracy, completeness or reliability of their information. Information you share in public or semi-public places, including third-party social networks, may be visible to other users without limits on how it is used by us or by others. A link does not, by itself, mean we endorse that platform or its owners, except as stated on the Services.

7. Children’s data
The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has given us personal information, contact us using the details below to request that it be deleted. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined by applicable law) personal information of individuals under 16 years of age.

8. Security and retention of your information
No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may not be secure while in transit, so we recommend that you do not use unsecure channels to send us sensitive or confidential information.

How long we keep your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our contracts and policies.

9. Your rights and choices
Depending on where you live, you may have some or all of the rights below regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

  • Right to access / know: you may request access to the personal information we hold about you.
  • Right to delete: you may request that we delete personal information we maintain about you.
  • Right to correct: you may request that we correct inaccurate personal information we maintain about you.
  • Right of portability: you may request a copy of the personal information we hold about you and ask us to transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to opt out of sale or sharing for targeted advertising: depending on where you live, you may opt out of the “sale” or “sharing” of your personal information, or of its processing for “targeted advertising” as defined by applicable privacy laws. To opt out, contact us at support@venzmarket.com or visit https://privacy.shopify.com/en. If you visit our website with the Global Privacy Control (GPC) signal enabled, depending on where you are, we will automatically treat it as an opt-out request for that device and browser, and, if we can link the device to a Shopify account, for that account as well. Learn more at https://globalprivacycontrol.org/. Other than GPC, we do not recognize “Do Not Track” signals from your browser or device.
  • Managing communication preferences: you can opt out of our promotional emails at any time with the unsubscribe link in those emails. We may still send you non-promotional emails, such as messages about your account or orders.

You can exercise these rights where indicated on the Services or by contacting us using the details below. To learn about how Shopify uses your personal information and your rights over data it processes, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing a request, as permitted or required by law. You may designate an authorized agent to make requests on your behalf; before accepting a request from an agent, we will require proof that you authorized them, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by law.

10. Complaints
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to file a complaint with your local data protection authority.

11. International transfers
We may transfer, store and process your personal information outside the country where you live. If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country determined to provide an adequate level of protection.

12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

13. Contact
If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please contact us:

Last updated: October 18, 2026