Refund policy

Return & Refund Policy

We want you to be happy with your order. If something isn’t right, here’s how returns work.

Return window
You have 30 days from the date your order is delivered to request a return.

What can be returned

• Items must be unopened, factory-sealed and in their original packaging.
• For hygiene and safety reasons, we cannot accept items that have been opened or used, including personal care products, medicines and supplements.

How to request a return

1. Email us at support@venzmarket.com with your order number and the items you want to return.
2. Include clear photos of the products and of how they will be packed for shipping.
3. We’ll review your request and reply with approval and return instructions.

Returns sent without approval may not be accepted.

Return shipping

• The customer pays return shipping costs.
• We recommend using a trackable shipping service. We are not responsible for returns lost in transit.
• Original shipping charges are not refundable. If your order received free shipping and the return brings your order total below $99, the original shipping cost may be deducted from your refund.

Damaged, defective or incorrect items
If your order arrives damaged, or you received the wrong item, contact us within 48 hours of delivery at support@venzmarket.com with photos of the package and the products. We will send a replacement or a full refund at no cost to you.

Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5 to 7 business days. Your bank may take additional time to post the refund.

Exchanges
To exchange an item, return it following the steps above and place a new order.

Questions?
Contact us at support@venzmarket.com.